Our Refund Policy
We want you to be completely happy with your purchase from The Cosy Cairn. If something isn't right, we're here to help.
Returns
We accept returns within 14 days of delivery, provided items are unused, in their original condition, and in original packaging. To start a return, please email us at thecosycairn@gmail.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 working days to your original payment method. Please note that original shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of receipt at thecosycairn@gmail.com with your order number and a photograph of the damage. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Candles that have been lit or used
- Bath and body products that have been opened
- Personalised or custom-made items
Late or Missing Refunds
If you haven't received your refund within 7 working days of our confirmation email, please first check with your bank or card provider as processing times can vary. If you still have not received it, contact us at thecosycairn@gmail.com.
Contact Us
For any questions about returns or refunds, please get in touch at thecosycairn@gmail.com.